Steve
Founder, XTERMIN Pest Control
I started XTERMIN to fix what I saw broken in pest control: hidden pricing, ironclad contracts, and "industry standard" customer service that didn't actually serve the customer.
The way most pest companies operate β make you call for pricing, lock you into a contract, charge extra for every little thing β it always bothered me. Not because it's unusual. Because it's unnecessary.
We do it differently. You see the price before you call. You have no long-term lock-in. If a bug comes back between your regular visits, so do we β no charge, no questions. That's not a marketing line. That's just how it should work.
We're based right here in Mesa. We know this desert, these neighborhoods, and these pests. When you call XTERMIN, you're talking to someone who cares whether you're happy β because this is our community too.
The integrity of our team is what makes me most proud. We never sell a service that isn't valuable or necessary. We never exaggerate an issue to close a sale. We've had people call certain they had bed bugs and ready to schedule β only for us to press them on it and help them realize they don't actually have bed bugs. Anxiety, frustration, time and unnecessary expense avoided. That's XTERMIN. Happiness Guaranteed.
Some think all pest control companies are pretty much the same. I used to think that before I got into this business. I quickly realized there are a lot of ways to cut corners β cheaper products, lower concentrations (watered down). We take the opposite approach. We always use what we believe is the best product for the job, even though it costs us more. The results speak for themselves - Happy Customers.
Because this is home.
We love supporting the communities we serve. We appreciate every customer who trusts us with their home β and if you're hosting a community event, we'll even bring the cornhole boards.
Three things we refuse to budge on.
No hidden pricing.
We publish our bi-monthly pest control pricing online β transparent and easy. Specialty services are quoted free, usually by phone in under 10 minutes. Our bi-monthly pricing is right here.
No long-term lock-in.
You stay because we earn it. Not because you signed something. Cancel anytime at standard rate β no cancellation fees, no long-term commitments.
We come back. Free.
Bug back between your regular recurring visits? We re-treat at no charge. That's the deal. No asterisks, no "service call fees." We stand behind the work.
We've treated everything from single bedrooms to entire apartment complexes.
Bed bugs, scorpions, termites, bees β we've handled it all across the East Valley and beyond. Our heat equipment travels wherever the job is. We've driven to Prescott, Tucson, Flagstaff, and Show Low for bed bug treatments. If you need us, we come.
Licensed, insured, and accountable.
Ready to meet us in person?
Or just over the phone β we're quick, we're straight, and we won't waste your time.
MonβFri Β· 9amβ5pm Β· Mesa, AZ Β· We answer the phone.